Terms and Conditions

Amanda Butler Vetinary Physiotherapy

Introduction

Amanda Butler Veterinary Physiotherapy ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

This policy applies to information we collect about:

  • Visitors to our website
  • Clients who use our veterinary physiotherapy services
  • Veterinary professionals who refer patients to us

Information We Collect

We may collect and process the following personal information:

Information You Provide

  • Contact information: Name, address, email address, telephone number
  • Animal information: Your animal's name, species, breed, age, medical history, and health conditions
  • Veterinary information: Details of your veterinary practice and referring veterinarian
  • Communication records: Records of correspondence with us
  • Treatment records: Details of physiotherapy assessments and treatments provided

Information Collected Automatically

  • Technical information including IP address, browser type, and operating system
  • Information about your visit including pages viewed and how you navigated to our site

How We Use Your Information

We use your personal information to:

  • Provide veterinary physiotherapy services to your animal
  • Communicate with you about appointments and treatment
  • Communicate with your veterinary practice regarding your animal's care
  • Send you reports and treatment updates
  • Process payments for services
  • Maintain accurate medical records
  • Comply with legal and regulatory requirements
  • Improve our services and website

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contract: To provide the services you have requested
  • Legal obligation: To comply with regulatory requirements including veterinary regulations
  • Legitimate interests: To operate and improve our business
  • Consent: Where you have given specific consent for certain uses of your data

Sharing Your Information

We may share your personal information with:

  • Your veterinary practice: We provide reports and updates to the referring veterinarian as required by The Veterinary Surgeons Act 1966
  • Professional bodies: We may share information with NAVP or other regulatory bodies if required
  • Service providers: Third parties who help us operate our business (e.g., website hosting, payment processing)
  • Legal authorities: Where required by law or to protect our legal rights

We will never sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Medical records are typically retained for a minimum of 7 years in line with professional guidelines. After this period, data will be securely deleted or anonymised.

Your Rights

Under data protection law, you have rights including:

  • Right of access: You can request a copy of your personal information
  • Right to rectification: You can ask us to correct inaccurate information
  • Right to erasure: You can ask us to delete your information in certain circumstances
  • Right to restrict processing: You can ask us to limit how we use your data
  • Right to data portability: You can request your data in a portable format
  • Right to object: You can object to certain processing of your information

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

  • Secure storage of physical records
  • Password protection and encryption for digital records
  • Limited access to personal information on a need-to-know basis
  • Regular review of our security practices

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):